The drive-thru people

HME Odyssey IQ 6000

Troubleshooting guide

Video support coming soon

The Hard Reset

If you are having issues with static on your headsets or getting a "buzzing" noise you may need to perform what known as a hard reset. A hard reset is when you remove all power from your base. When you do this you will lose communications with your headsets The process is simple follow these steps

1. On the top of your base there are two push tabs that allow you to open the base up like a clam shell.

2. On the bottom part that swung down you will by the hinge you will see a row of green connectors. On the far right as marked in red on the picture below there is a green connector with two wires going into it. That is the power to your base. Pull the green connector out of the base. Do not pull on the wires pull on the green plastic!! When you do this the lights on your base will go off, and the lights on your headsets will flash red.

3. Plug the green connector back in to your base. Turn all your headsets off and back on.

If you still experience issues refer to this guide for possible solutions or call CSI of Oklahoma at 877-266-1785

When you recieve a communicator from repair you will have to register the communicator to your base. To register a communicator to your HME Wiresless IQ base follow these simple steps.

1. On the top of your base there are two push tabs that allow you to open the base like a clam shell.

2. On the bottom part that swung down you will see the main board of your base. On the lower right hand corner you will see a transceiver board as marked in the picture below in red.

3. On the transceiver board you will three small black buttons. To register your communicator to the base press and release the lower right one circled in red on the picture below. this will cause a green light to start flashing on your transceiver board.

4. On your communicator with it powered off and a battery in the communicator, press and hold the B button then power on the headset by pressing and releasing the Power button the lights on your communicator will flash red, then flash green and then stay green. At that point the communicator will be registered to your base and be able to be used.

If you are having problems with registering a headset to your base feel free to call CSI of Oklahoma at 877-266-1785

One thing to mind if you are having issues registering your communicator to your base is that the HME Wireless IQ base can only hold a total of 15 registrations at one time. Every time you recieve a communicator from repair you will need to register it to your base. Eventually you will fill up your base and at that point you will need to clear the registration from the base. The way you know if your base registry is full is when you go to register a headset the screen on the transceiver board shows an F.

One thing to note is this process will erase all of the communicators from your base. You will have to register every communicator at your store we at CSI of Oklahoma suggest clearing the registration on your base while you are not busy with a lunch rush. To clear the registration from your base follow these simple steps.

1.On the top of your base there are two push tabs that allow you to open the base like a clam shell.

2. Once you have your base open you will need to locate your transceiver board. It will be on the bottom part that swung down on the right hand side. It is marked in red on the picture below.

3. On the transceiver board you will see three black buttons. You will need to press and hold the Clear registration button which is marked below in red, and press and release the Reset button which is marked below in yellow.

Make sure to keep holding the clear registration button until you get a C on the screen as shown in the picture below

Once the C is shown your registration has been cleared. You will need to register all of your communicators to the base. If you have any questions or issues clearing the registration on your base feel free to call CSI of Oklahoma at 877-266-1785

Before you adjust the volume on you HME Wireless IQ system there are somethings you should be aware of. First of all the terminology. What the communicator hears from the drive-thru area is referred to as inbound. What the customer hears in the drive-thru is referred to as outbound. Inbound and Outbound work in tandem, if outbound is to loud you might get feedback in your headsets caused by the microphone in the drive-thru picking up the outbound. However, if the customers can not hear you, you will experience a communication barrier which ultimately ends with slower drive-thru times and less profit for your store. The same can be said for inbound. This is why its a balancing act with inbound and outbound volume. Another thing to keep in mind when you are adjusting volume levels at your base is, a small adjustment will make a big impact on the level of volume you are messing with. Keep that in mind as you adjust your volume levels.

To adjust your outbound volume levels on your HME Wireless IQ go to the front of your base and there will be a side door on the the right hand side. Open that up (if its there), the bottom half will have a total of 9 adjustment knobs. The middle left will be labeled SPKRVOL OUTSIDE marked in red in the picture below. To make your outbound louder turn that knob clockwise, to make your outbound quieter turn that knob counter-clockwise.

If you need to adjust your inbound volume you will need to follow these steps.

1.On the top of your base there are two push tabs that allow you to open the base like a clam shell.

2. Once you have you base open you will need to locate your inbound volume adjustment. On the picture below you can see that it circled in red. Depending on your base you might have a knob on your inbound adjustment if not you will need to find either a small philleps screw driver or a flat-head screw driver (typically an eye-glass repair kit with have one) To turn your inbound volume up rotate the knob or screw driver clockwise. To turn your inbound volume down rotate the knob or screw driver counter-clockwise.

If you still experience issues with your volume levels you can call CSI of Oklahoma for further assistance at 877-266-1785

If you can hear your customers but they can't hear you one thing you may want to check is if your Speedteam switch is turned on. What speed team does is it shuts off outbound communications. You will be able to hear the customers but they will not be able to hear you. You will also be able to communicate between communicators. Speedteam is designed for someone to be outside in the drive thru taking orders and relaying the information inside.

To check and see if speed team is turned on you will need to go to your base and open up the door on the right hand side. Behind that door on the left you will see a switch labled SPEEDTEAM Make sure that the switch is to the left side. The speed team switch is marked in red on the picture below.

If you are still having problems with no outbound try doing a HARD RESET as described above, or call CSI of Oklahoma at 877-266-1785

If your headsets are staying on as if there is a car at your menu when there is not a car at your menu you might have your base in vehicle override

What vehicle override does is makes your base think there is a car at your menu regardless if there is one there or not. To check if your base is in override you will need to open the side door on the right side of the base. On the top right you see a switch labeled Vehicle detect make sure that the switch is on the right side which is labeled normal. You can see the Vehicle detect circled in red in the picture below.

Also of note if you are having issues with a cars not being detected. You can put the base in overide until we can get a technician to service you equipment. If you continue having issues with vehicle detection call CSI of Oklahoma at 877-266-1785

By default, this setting is ON for the A1 and the A2 (for lane 2). Press the A1 or A2 button once to talk at the menu. The headsets automatically disconnects when the customer drives away, or press the A1 and the A2 button to manually disconnect. To turn this mode on or off follow these steps.

To turn ON With the headset power off, simultaneously press and hold the B button and the UP arrow Once the power is on release the B and Up.

To turn OFF With the headset power OFF, simultaneously press and hold the B button and the Down arrow while you press the Power button. Once the power is on release the B and the Down arrow.

A voice prompt in the headset will say "Headset #, Battery full/half/low, A Hands Free On/Off, Lane #."

By default, this setting is Off for the B button. Press the B button once to communicate with other headsets, remaining hands-free to perform other tasks. Press the B button to disconnect.

To turn ON WIth the headdset power off, simultaneously press and hold the B button and A2 then press the Power button. Once the power is on release the B and A2.

To turn OFF With the headset power Off Press and hold the B button and the A2 and then press the Power Button Once the power is on, release B and A2.

A voice prompt in the headset will say "Headset #, Battery Full/Half/Low, B Hands Free On/Off, Lane #".

By default, this setting is OFF. Auto Hands Free mode provides automatic headset connection between the order taker and the customer when the vehicle arrives at the menu. The headset will automatically discconect when the cutomer drives away. ONLY TWO HEADSETS MAY BE CONFIGURED IN AUTO HANDS FREE MODE (ONE HEADSET EXCLUSIVILY FOR LANE 1 AND THE OTHER FOR LANE 2)

To turn ON With the headset powered off, press and hold the A1 button(For Lane 1) or A2 button (For Lane 2) and the UP ARROW and then press the Power button. Once the power is on, release A1 or A2 and UP ARROW.

To turn OFF Simply turn the hedset power off then back ON

A voice prompt in the headset will say "Headset #, Battery Full/half/Empty, Auto Hands Free, Lane # On/Off,

Note: Auto Hands free will Not be saved when the headset is powered off.

By default, this setting is Off. Press and hold the A Button to connect and speak to a customer. Release the A button to disconnect from the customer. To turn Push to Talk on/off follow these steps.

To Turn ON withthe headset power Off, simultaneously press and hold the B Button and the DOWN Arrow and then press the Power Button. Once the power is on, release the B button and the DOWN Arrow.

To turn OFFWith the Headset power Off, simultaneously press and hold the B button and the UP Arrow While you press the Power Button. Once the power is on, release the B button and the Up Arrow.

The headset supports English, and Spanish languages. To configure the headset to a language other than English, press and hold the A1 button and the Down Arrow to toggle between the languages. Once you've made a selection, press the Power button to configure the headset to that lanuage.